Frequently Asked Questions

Check the model name, size, color, and package contents before adding it to your cart. Accessories are only included when indicated in the chosen variant or set. Compare AGE-R devices.

You can use the methods available at checkout. We do not currently offer installment payments. Before paying, check the summary with products, any discounts, and shipping.

Write to us immediately, indicating the order number and the requested modification. We can intervene before fulfillment, if processing allows. If the package has already been shipped, the withdrawal and return conditions still apply.

Standard shipping is free for orders over €59.99, calculated on products after discounts, in destinations where the option is available at checkout. Below this threshold, the cost will be shown before payment. Only addresses accepted at checkout are served.

Check the link in the shipping confirmation and your spam folder. The tracking code may be created before the first scan by the courier. If the communicated timeframe has passed, or the package shows as delivered but you haven’t received it, contact us with your order number: we will assist you with inquiries.

For purchases made as a consumer, you can notify us of your withdrawal within 14 days of delivery, without stating a reason. Write to info@medicube-europe.com; the order number and items help us identify the purchase. You then have 14 days from notification to return the goods. Logistic instructions do not constitute a necessary authorization to exercise this right. Full conditions.

For goods delivered sealed which, after opening, are not suitable for return for hygiene or health reasons, the exception provided by law applies. This is not an automatic exclusion of any opened product and does not limit rights for defective or non-compliant items.

In case of change of mind, the direct cost of return is borne by you. For defective, damaged, or incorrect products, the due remedies are without cost. The refund for withdrawal uses the same payment method, unless otherwise agreed, and may be withheld until the goods are returned or proof of shipment is provided, whichever comes first. We do not impose a store credit.

Contact support with your order number and a description of the problem; photos of the product and packaging can help us. The 14-day withdrawal period is distinct from the legal warranty: the expiry of the withdrawal period does not eliminate rights for defects of conformity. Returns and warranty.

Consult the product page and check the label and manual of the received package. AGE-R modes vary between models. If important information is missing, ask us before purchasing. Skincare routine guide.

Write to info@medicube-europe.com or use the Contact page. For an order, please include the relevant number; do not send passwords or full card details. For personal data, consult the privacy policy.